Frequently Asked Questions

Where Can I Find Platinum?

We are currently available in






and Ontario Canada

Can I buy cartridges online?

Yeah we currently sell catridges and other products online on our website.

Where can I return the products?

Contact us through our sales team email for all refunds and returns.

Do cartridges/other products "go bad"?

Our products are best when consumed within 1 year of the manufacture date.

What makes Platinum Vape different?

We have developed a state-of-the-art lab and our scientists have worked tirelessly to perfect our proprietary terpene separation process using CO2 extraction. Our extraction and post-production methods are designed to preserve the pure full spectrum terpene profiles of the cannabis. The result is affordable, 100% pure quality oil without sacrificing taste or potency.

My battery is blinking, and my Platinum Vape pen stopped working. What do I do?

The blinking light indicates a low charge or a lack of connectivity between your battery and the cartridge. Make sure your battery is fully charged (30-45min). If the problem continues, try using a cotton swab moistened with rubbing alcohol to clean the contact points of both the battery and the cartridge.

How do I store my Platinum Vape?

Always store your Platinum Vape pen at a room temperature of 65-77 degrees. If you are storing your cartridge for later use, replace rubber cap to bottom to avoid leakage.